AIQI Member Spotlight - CQI / IRCA

The Chartered Quality Institute is the professional body for managing and improving quality. Our members in over 100 countries work across all sectors helping organisations to put in place the right governance, assurance and improvement systems to deliver quality outcomes for their customers and stakeholders. As a global body we hold liaison status at ISO as well as supporting the UK quality infrastructure of standards and accredited certification. Through our auditor certification arm – the International Register of Certificated Auditors – we train and certificate over 70,000 individuals a year to carry out management system assessments cover quality, safety and security. CQI | IRCA | - Leading Quality since 1919 

Quality Management and AI

Quality management is about driving performance and mitigating failure in product and process. AI – both generative and genetic - are offering huge potential for performance gains and huge potential to improve customer value as products and services become increasingly digitalised. However, AI also presents significant risk for organisations and customers. Therefore, confidence in AI for organisations, customers and society at large is critical.  Over the past 4 years the CQI has been examining digital technologies from two perspectives: how quality management can support effective and safe implementation of digital tools, and how digital tools can be used to manage, assess and improve quality performance. Our research has included the identification of Quality 4.0 Principles, The Future of Assurance, and, through our profession map, the new digital skills and knowledge required to answer the two questions above.  Quality 4.0 | CQI | IRCA. We offer a rapidly expanding range of e-learning courses on Quality 4.0 and digital quality on our Learning Hub: Quality Learning Hub | CQI | IRCA

The CQI and AIQI

Research shows that an alarming number of AI projects fail, not because of the technology but because the conditions for success are absent. We believe that realising value and achieving societal confidence in AI requires a multi-disciplinary approach bringing together quality assurance experts, digital experts, regulatory experts, standards experts and conformity assessment experts. Without this collaborative and multi-disciplinary approach, the AI assurance landscape risks becoming disaggregated and ineffective. We see AIQI as the opportunity for relevant parties to collaborate.